Cancellation of Services:
- Clients may request to cancel services at any time.
- Client must pay only after service done.
- Its applicable only for those who choose Immediate service.
Refunds:
- Refunds will be issued according to the terms outlined in the service agreement or contract between Company and the client.
- Before making a payment, please ensure that all work has been completed according to your requirements. If any immediate service issues arise within 24 hours, contact the same service provider directly to address and resolve the problem, as most issues can be resolved quickly this way.
- If you have any concerns, issues, or complaint, please contact us at +918904020060. We will investigate the matter, and if we find that the problem lies with the service provider, we will work & try to recover the charges and issue a refund, or if required we may block the Service provider from our platform.
Refund Processing:
- Refunds will be processed within [15] business days after recovering the money from the Service Provider.
- Refunds will be issued using the same method of payment used for the initial transaction, unless otherwise agreed upon.
Non-Refundable Fees:
- Certain fees, such as setup fees or administrative fees, may be non-refundable. These fees will be clearly outlined in the service agreement or contract.
- The company will not issue refunds form its own or cover any financial losses, as we operate on a 0% commission model, ensuring that the full amount goes directly to the service provider .
Disputes:
- In case of disputes regarding refunds or cancellations, both parties agree to first attempt to resolve the issue amicably through negotiation.
- If a resolution cannot be reached, disputes may be escalated to mediation or arbitration as per the terms of the service agreement.
- Changes to Policy:
- Company reserves the right to modify or update this refund and cancellation policy at any time without prior notice.
- Clients will be notified of any changes to the policy via email or through the company website or by our app.
This is a basic template and should be customized to fit the specific needs and circumstances of your service provider company. It's also advisable to consult with legal counsel to ensure compliance with relevant laws and regulations in your jurisdiction.
Shipping and delivery charges
This applies only to those who opt for the immediate service option. Since we provide immediate service, our service provider needs to travel to the customer's location as soon as both parties agree. If the service provider has already left for the location and the customer cancels the order, the user will be required to pay a penalty of 30 rupees when they use our service next.
Privacy Policy
Company is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you use our services or interact with us.
Information We Collect
We may collect the following types of personal information:
- Information You Provide: When you sign up for our services or communicate with us, you may provide us with personal information such as your name, email address, phone number, and payment information.
- Usage Information: We may collect information about how you interact with our services, including your IP address, device information, and browsing activity.
- Cookies: We may use cookies and similar technologies to collect information about your browsing activity and preferences.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our services.
- To communicate with you about your account and our services.
- To personalize your experience and improve our services.
- To process payments and fulfill orders.
- To detect, prevent, and address technical issues or fraud.
- To comply with legal obligations.
Disclosure of Your Information
We may disclose your personal information to third parties for the following purposes:
- Service Providers or Users, We may share your information with third-party service providers who assist us in providing our services.0
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Choices
You may choose not to provide certain personal information, but this may limit your ability to use our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at support@yallaservicesu.com.
