Shipping & Delivery Policy

Introduction:

At YALLA SEVA, we understand the importance of clear communication and mutually agreed-upon terms between customers and service providers. Our app is a platform that connects customers with independent service providers. We do not directly control shipping or delivery, but we outline the following policies to ensure a smooth experience for all parties involved.

Service Provider's Responsibility:

- Service providers are solely responsible for traveling to the customer's location and providing the agreed-upon services in a timely and professional manner.

- They must notify customers promptly of any delays, changes, or issues that may affect the service delivery 

Customer's Responsibility:

- Customers must ensure they are available at the designated location and time to receive the service.

- They must notify the service provider promptly of any changes, cancellations, or rescheduling requests.

Cancellation Policy:

- If a customer cancels an order after the service provider has already departed for the location, a cancellation fee of ₹30 may be applied at the service provider's discretion

- This amount can be paid immediately or added to the customer's next service request

Disclaimer:

- YALLA SEVA is not liable for any issues related to shipping or delivery, as we are solely a platform connecting customers and service providers.

- We do not control or guarantee the quality, timing, or availability of services provided by independent service providers.